Automated appointment reminders that send themselves.
Automated appointment reminders go out a day before and an hour before every visit, by text, WhatsApp or email.
- 24 hours and 1 hour before every visit
- Text, WhatsApp or email
- Text replies land in your Inbox
What your customer
gets, and when.
Pick a channel. The same booking, the same timing, in the format your customer reads.
Reminder: your {service} with {staff} is tomorrow at {time} at {business}, {address}.
Every message is yours to edit, per channel, with personalisation fields.
Customer replies land in your FreshBookings Inbox.
A preview with sample data. The wording shown is an example you can change.
Appointment reminder software
that keeps everyone posted.
Not just reminders: customers hear about every change to their booking, without you sending a thing.
Two reminders per visit
24 hours and 1 hour before each appointment, every time.
SMS appointment reminders
Text message appointment reminders from your own Twilio number, and customers can reply.
Every change, covered
Customers are told when a booking is confirmed, declined, cancelled, rescheduled, ready, completed or marked a no-show.
Payments too
They're also told when a payment or refund is recorded against their invoice.
Your words
Edit every message per channel, with personalisation fields such as their name, service and time.
Replies in your Inbox
Text replies land in your Inbox next to every other conversation. Start new ones by text or email.
A log of everything sent
See every message that went out, to whom and when.
Told if something stops
If Twilio or Meta stops accepting your account, messages pause and you're told by push and email, with the reason.
No credits to buy
Twilio and Meta bill you directly for what you send. Email is sent for you.
Your numbers.
Your messages.
Texts and WhatsApp run on your own accounts, connected on one Integrations page. Email works straight away.
Your own Twilio number
Texts go out from your number, and customers can reply. Twilio bills you directly, so there are no message credits to buy from us.
Your WhatsApp Business number
Connect it by pasting your IDs and token from Meta. Our message templates are added for Meta to approve, and you can see each one's status.
Nothing at all
Email is sent for you, with nothing to set up. Replies go to your own reply-to address.
US carriers require an A2P 10DLC registration for business texts. You complete it in your own Twilio account before your number can send reminders. If Twilio or Meta ever stops accepting your account, messages pause and you're told straight away by push and email, with the reason.
A booking is only
the beginning.
Reminders are one step in every booking. Here's what else happens on its own.
Stop sending
reminders by hand.
How an appointment reminder app built into your booking system compares with the usual ways.
| Compared on | FreshBookings reminders | Calling or texting by hand | Tools with message credits |
|---|---|---|---|
| Who sends them | Sent automatically | You, every day | Sent automatically |
| Timing | 24 hours and 1 hour before | Whenever you remember | Depends on the tool |
| Booking changes | Customers told automatically | Another call or text | Depends on the tool |
| What texts cost | Twilio's price, billed to you directly | Your phone plan | Credits bought from the tool |
| Replies | Text replies land in your Inbox | On your personal phone | Depends on the tool |
General patterns, not any one product.
Goes well with
Set up in three steps.
Sign up in a minute. A guided setup walks you through the rest, and every step can be skipped and finished later.
Find your business on Google
Search for it on Google Maps and your details are filled in for you.
Add your services and hours
Pick your type of business, add what you offer, and check your opening hours.
Paste the form on your site
Copy two lines into your website. Try it first with the preview in settings.
All of it, in one place.
From the first booking to the payroll report. Every feature here works today.
Get booked
- Booking form on your siteSits in your page. No customer login.
- AI receptionistAnswers questions and books, day and night.
- Your own questionsText, dropdown, date, yes/no and more.
- Approve bookings firstOnline bookings can wait for your OK.
- Know where bookings come fromUTM tags, referring site and device.
- Calendar inviteAdd to Google Calendar or download .ics.
Run the day
- CalendarDay, week and month, a column per person.
- Check-in to completedClear statuses, and change services on arrival.
- Recurring bookingsUp to 26 visits, with clashes flagged first.
- Automatic reminders24 hours and 1 hour before, by text, WhatsApp or email.
- Two-way textsCustomer replies land in your Inbox.
- Alerts on your phoneNew bookings, requests, cancellations, messages.
Get paid
- Invoices from bookingsComplete a visit and the invoice is ready. PDF too.
- Tax your wayIncluded or added on top. GST codes for India.
- DepositsA fixed amount or %, paid when they book online.
- Card on fileSaved with Stripe, charged only if they don't show.
- Record any paymentCash, card, UPI or online, including part payments.
- TipsSuggested amounts, tracked per staff member.
- Card surchargeAn optional % on card payments, never on cash.
- No-show feesPre-filled, and charged to the saved card.
Bring them back
- Follow-upsWho is due back today, cleared when they rebook.
- Prepaid packagesBundles of sessions, valid for a set time.
- Punch cardsBuy X, get Y free.
- CouponsLimits, minimum spend and expiry dates.
- Referral programCredit for them, a discount for their friend.
- ReviewsHappy customers sent on to Google, Facebook or Yelp.
Run the business
- Customer recordsHistory, notes, packages and lifecycle stages.
- SegmentsGroup customers by visits, spend or recency.
- Staff and rolesOwner, Admin and Staff. Prices and commission per person.
- Time clock and payroll reportHours, commission and tips per person.
- Retail productsStock in batches, sold on the invoice.
- Dashboard and 14 reportsMost of them export to CSV.
- 16 currencies
- Any timezone
- Sign up from your Google listing
- Import customers from CSV or Excel
- Installs like an app
- Address autocomplete
About appointment reminders.
Straight answers, including what FreshBookings doesn't do yet.
When do reminders go out?
Every booking gets two: one 24 hours before and one an hour before. Customers are also told when a booking is confirmed, declined, cancelled, rescheduled, ready, completed or marked as a no-show.
What about people who still don't show up?
Ask for a deposit or a saved card when they book. If they don't show, the no-show fee is charged to the card, after any deposit. How deposits work
Do I need a Twilio account for text messages?
Yes. Texts are sent from your own Twilio number, and Twilio bills you directly for what you send. There are no message credits to buy from us. Email reminders need nothing at all.
What is A2P 10DLC, and do I need it?
If you text customers in the US, carriers require an A2P 10DLC registration for business messages. You complete it in your own Twilio account before your number can send reminders. Outside the US, check Twilio's rules for your country.
Can customers reply to a reminder?
Text messages: yes, and replies land in your FreshBookings Inbox.
WhatsApp: reminders go out from your WhatsApp Business number, and replies arrive in your WhatsApp app, not in FreshBookings.
Email: replies go to your own reply-to address.
How do I connect WhatsApp?
Paste your IDs and token from Meta on the Integrations page. Connecting adds our message templates to your WhatsApp account for Meta to approve, and you can see each template's status.
Can I change what the reminders say?
Yes. Every message is editable, per channel, with personalisation fields such as the customer's name, the service and the time. There's also a log of everything that was sent.
Your next booking
starts here.
Get FreshBookings for your business, from the first booking to the next one.
- No account needed to book
- AI receptionist included
- No message credits to buy